Returns Policy for Alunox Advanced Tube Engineering Limited

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At Alunox Advanced Tube Engineering Limited, we strive to provide our customers with high-quality products and excellent service. In the rare event that you are not completely satisfied with your purchase, we offer a straightforward returns policy to ensure your satisfaction:

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Return Eligibility:

• Items must be unused, in their original packaging, and in the same condition as when you received them.

• Returns must be requested within 30 days of the purchase date.

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Return Process:

• To initiate a return, please contact our customer service team at info@alunoc.oc.ukor call us at +44 (0)1978 851100.

• Our team will guide you through the return process and provide you with a return authorisation number.

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Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

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Refund or Exchange:

• Once we receive your returned item, we will inspect it and process your refund or exchange promptly.

• Refunds will be issued to the original payment method used during the purchase.

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Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance.

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Contact Us:

• If you have any questions or need further assistance regarding our returns policy, please do not hesitate to contact us.

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We value your satisfaction and aim to make the returns process as smooth as possible for you. Thank you for choosing Alunox Advanced Tube Engineering Limited.