Returns Policy for Alunox Advanced Tube Engineering Limited

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At Alunox Advanced Tube Engineering Limited, we strive to provide our customers with high-quality products and excellent service. In the rare event that you are not completely satisfied with your purchase, we offer a straightforward returns policy to ensure your satisfaction:

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Return Eligibility:

• Items must be unused, in their original packaging, and in the same condition as when you received them.

• Returns must be requested within 30 days of the purchase date.

• Please note that custom-made or bespoke items are non-refundable unless they are faulty or not as described. If a customer has purchased custom-made items and there is no defect, we are unable to issue a refund.

• We do not accept returns for items that have no defect or fault, including items purchased in excess or by mistake. Please ensure your order quantities and specifications are correct before purchase, as overpurchased items cannot be returned.

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Return Process:

• To initiate a return, please contact our customer service team at info@alunox.co.uk or call us at +44 (0)1978 851100.

• Our team will guide you through the return process and provide you with a return authorisation number.

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Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part.

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Refund or Exchange:

• Once we receive your returned item, we will inspect it and process your refund or exchange promptly.

• Refunds will be issued to the original payment method used during the purchase.

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Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance.

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Contact Us:

• If you have any questions or need further assistance regarding our returns policy, please do not hesitate to contact us.

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We value your satisfaction and aim to make the returns process as smooth as possible for you. Thank you for choosing Alunox Advanced Tube Engineering Limited.